The most popular questions we receive

Frequently Asked Questions

How much does the card’s membership cost?
How to become an Xclusives Card® member?
Can Xclusives Card® be used with other discounts, coupons or vouchers at the same time?
What is the difference between “Refund” & “Instant discount”?
How do I renew my membership once it has expired?
For complaints what should I do?
I lost my card, what should I do?
Are there certain times when I can’t use Xclusives Card®?
Does Xclusives Card® work in all branches?
Why do the vouchers’ expiry date end before the card’s?

Still have questions?

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We also welcome any suggestions for improving the FAQs on this page.